The way customers remark about a company can say values about its quality, and Securus Technologies isn’t shy to let the feedback they’ve received speak for itself.
Serving a very particular clientele, Securus has become one of the leading tech solutions companies that service law enforcement agencies and correctional facilities across the United States. In a testament to their continued commitment to giving their clients what they need in order to perform their jobs with the swiftness and assurances they require, Securus has published a collection of letters and comments that have been sent to them by real customers who appreciate the products and services they have on offer.
In a statement from Richard A. Smith, Chairman and CEO of Securus Technologies, taking the time to receive and review client feedback is part and parcel of how the company approaches business. Hearing how certain product and services are received by law enforcement and are applied in correctional facilities gives the company a sense of whether or not they are doing their best to provide their clients with what they need.
Secrus rolls out new products and services nearly every week, and with that high production output, Smith points out, it is essential to know just how much they are helping these vital institutions work. Being partly responsible for how public security is maintained, Securus makes sure that the channel of communication between the company and its clients remains free and flowing.
The letters come to the company by the thousands, and a great deal of the feedback stands as reassurance that the technologies provided by Securus has changed how many institutions carry out their duties in the service of the public for the better. That connection to serving communities and helping to maintain the peace has defined how the company carries out its business model.
Making this feedback public comes with a reminder from Smith that Securus has a standing open invitation to potential clients and investors who’d like to visit their headquarters in Dallas, Texas and see just how Securus Technologies operates in person.